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Team Leader - 4 Opening(s)
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- Posted By: HRT Placements, Aurangabad
- Address:
- Date Posted: 21st Jul 2010
- Salary: negotiable
- Location: Roshan Gate (431001)
- Reference Code:
- Views Since Posting: 109
- Full Description:
About The Company
With 28 years of experience being fourth best performing BPO among top 100 global players for the year 2009 having more than 13,000 employees Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on five customer relationship management/contact centers, integrated marketing services, knowledge and process outsourcing, finance and accounting outsourcing and IT. The company combines expertise in these areas to improve revenue, customer service, and operating margin for Fortune 500 clients.
(www.minacs.adityabirla.com)
Name Of The Company - Aditya Birla Minacs Worldwide Ltd.(ITES arm of the Aditya Birla Group)
Total Years Of Experience - 1 - 2.0 yrs
Relevant Years Of Experience(Team Management- 1-2yrs
Educational Qualification - Under Graduate (Min 12th Passed) / Graduate
Skills & Knowledge Necessary:
Operations Management Skills
- Knowledge of procedure to prepare & analyze client specified reports
- Knowledge of procedures to record escalations
- Knowledge of dissat management procedure
- Written & verbal communication – ability to communicate clearly & correctly
- Customer service – ability to empathize with customers & prioritize customer needs.
- Good understanding of telephone etiquette
- Coaching skills
- People Management & Motivating Team.
- Excellent communication skills in Hindi, Marathi and English
Open to relocate - Aurangabad (Maharashtra)
Primary Functions / Responsibilities:
- Plan Optimum Staffing during the shifts
- Adhere & exceed client defined quality norms.
- Analyze & prepare action plan based on client sat/dissat.
- Monitor quality scores and service levels of the team.
- Provide regular & systematic feedback to team on performance indicators.
- Communicate product updates to Team & hold pre/post shift team briefings
As the requirement is urgent & immediate kindly forward your resume or contact below mentioned details:
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